Refund & Cancellation Policy

Effective Date: June 2, 2025


At Binowin, we are committed to providing high-quality services and solutions across development, analytics, accessories, and finance locker app platforms. This Refund & Cancellation Policy outlines our guidelines regarding the cancellation of services and eligibility for refunds.

1. Services Covered

This policy applies to the following Binowin services:

  • Custom software and app development
  • Analytics and reporting tools
  • Digital product or accessory purchases (if applicable)
  • Finance Locker and subscription-based mobile applications

2. Cancellation Policy

  • Development Services: Project cancellations must be requested in writing. If cancellation occurs before the development phase begins, you may be eligible for a partial refund.
  • Monthly Subscriptions: Subscriptions can be canceled at any time. The service will continue until the end of the current billing cycle, and no further payments will be charged.
  • Product Orders: Orders for physical or digital accessories cannot be canceled once shipped or downloaded, unless otherwise specified.

3. Refund Policy

  • Non-refundable Services: All consultation, strategy, and completed development services are non-refundable.
  • Refund Eligibility: You may be eligible for a partial or full refund if:
    • Development has not started or is in early stages (proof required)
    • A subscription service experiences significant technical failure not resolved within 7 days
    • An accidental duplicate payment is made
  • Refund Requests: All refund requests must be made within 7 days of the billing date. Requests beyond this period will not be considered.

4. Refund Process

Approved refunds will be processed within 7–14 business days via the original payment method. In some cases, bank processing times may vary.

5. Exceptions

  • No refunds are issued for change of mind or dissatisfaction not related to service defects or delays.
  • No refunds are granted for violations of our Terms and Conditions.
  • Custom-built solutions delivered as per contract are final and non-refundable.

6. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. All changes will be effective when posted on this page. Continued use of our services constitutes acceptance of any changes.

7. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us at:

  • Email: it@binowin.in
  • Phone: +91 98310 30131
  • Address: B29A/H/43, Palm Avenue, Kolkata - 700019

We appreciate your trust in Binowin.